Return Policy

Thank you for shopping with CorporateGiftsinDubai.ae. We strive to ensure your complete satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns: 

We accept returns only under the following conditions:

• The item is defective, damaged, or incorrect.
• The item received is different from what was ordered (wrong product, wrong size, wrong color).
• Returns must be reported within 7 days of delivery.

Note: Customized, personalized, engraved, or printed products (e.g., logo-branded items, customized corporate gifts) cannot be returned unless they are defective or damaged.

2. How to Initiate a Return:

To initiate a return:

1. Email us at info@corporategiftsindubai.ae within 7 days of receiving your order.

2. Include:

• Order number
• Photos/videos showing the defect or issue
• Brief description of the problem

Our team will review your request and respond within 2 business days with instructions.

3. Return Shipping:

• For approved returns due to damage or incorrect items, we will provide a prepaid return shipping label.
• For other valid return cases, return shipping costs may be deducted from your refund.

4. Inspection & Refund Approval:

Once your return is received and inspected:

• We will notify you of the approval status.
• If approved, a refund will be issued to your original payment method within 7–10 business days.
• The refund amount will exclude any original shipping charges (unless the return is due to our error).

5. Exchanges:

We do not offer direct exchanges. If you need a different item:

1. Return the original item (if eligible).
2. Place a new order for the replacement item.

6. Non-Returnable Items:

The following items cannot be returned or refunded unless faulty:

• Personalized / Customized products
• Engraved items
• Promotional kits assembled as per client specifications
• Gift boxes curated for corporate orders
• Clearance or discounted products (as specified at purchase)

7. Missing or Lost Shipments:

If your order does not arrive:

• Please contact our support team within 14 days of the estimated delivery date.
• We will work with the courier to track your shipment.

8. Cancellations:

• Orders can be cancelled within 24 hours of placement.
• Orders that have entered production, printing, or customization cannot be cancelled.

9. Refund Method:

Refunds will be processed via the original payment method:

• Credit/Debit Card refunds may take 3–7 business days depending on your bank.
• Other payments (wallets, bank transfers) may vary.